Customer Support Specialist

We are looking for a hard-working, team-oriented person Customer Support Specialist who can provide an excellent customer experience to join our growing team at Lamarsa Coffee Machine Company! This position is for a problem solver with a desire to create a bespoke customer experience.

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Job Responsibilities:

• Provide after-sales service support to customers, such as the installation, maintenance, troubleshooting and repair of the sold products.

• Finding solutions for customers using the Knowledge Base.

• Keeping the Knowledge Base updated when encountering fresh issues and distributing the knowledge to team members.

• Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.

• Take corrective actions to ensure customers satisfaction, resolve technical product-related issues and write customer summary reports.

• Prepare warranty service, training, or repair for a product.

• Arranging appointments with customers; organising and scheduling service and repair work in accordance to clients needs, booking and part availability.

• To provide quotations of any repair and calculating repair time.

• Analyses history and market conditions to determine inventory requirements and orders parts sales accordingly.

• Identify where improvement is needed in sales practices and make suggestions for improvements.

• Maintain contact with clients to obtain customer feedback regarding product/service quality.

• Promotes teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.

• Other tasks as assigned by superior.

 

​Job Requirements:

• At least 2 years detailed technical and organizational experience in service and parts business and parts organization.

• Strong troubleshooting and problem-solving skills.

• Strong communication and interpersonal skills and dedication to customer satisfaction.

• Good technical, analytical and problem solving skills.

• Detail oriented, good in monitoring and follow up.

 

Benefits:

• Attractive performance incentive, bonuses and yearly increment

• Medical Insurance, allowances and excellent staff benefits

• Marriage Leaves, Annual Leave, Medical Leave etc

• Build your own career journey and work with leading international coffee equipment brands

• KWSP, SOCSO, EIS

• Staff Purchase

• Fast-moving, fun and rewarding role with exciting career advancement opportunities

• Enjoy work-life balance, fun and cozy work culture

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Think you’re a good fit? Please email hr@lamarsacoffee.com with a resume and a little about your interest in working at Lamarsa Coffee Machine Company.