Admin cum Customer Service

We are looking for a admin cum customer service to join our growing team at Lamarsa Coffee Machine Company! This role offers a dynamic blend of administrative tasks and customer interaction. If you thrive in a fast-paced environment, enjoy problem-solving, and excel at providing top-notch service, we want you. Be a key player in our success, balancing administrative efficiency with a customer-centric approach. Join us and make a positive impact every day!

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Job Highlights:

• Attractive performance incentive, bonuses and yearly increment

• Medical Insurance, allowances and excellent staff benefits

• Dynamic, collaborative and positive working environment

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Job Responsibilities:

• Responsible for day-to-day administration

• Assist in fulfilment of online orders

• Provide logistic support and ensure the smooth arrangements for deliveries

• To provide back-end administration support for operation and sales & marketing team

• To prepare/follow up documentation such as quotations, invoices, etc

• Handle customer inquiries from various channels, including E-mails, Live Chat, Whats.App, Social Media Platforms

• Address customer problems and complaints, providing appropriate solutions and alternatives within defined time limits

• Follow up to ensure resolution and customer satisfaction

• Maintain records of customer interactions as reference

• Maintain proper administrative support to all departments to ensure efficient documentation records

• Managing the maintenance of office and facility equipment.

• Ensure office supplies and facilities in smooth business operation.

• Organising events, scheduling meetings, and making travel arrangements.

• Perform other ad hoc duties as assigned.

​Job Requirements:

• Candidate must possess at least Certificate / Diploma / Degree in Administration / Business Administration / Management or any related field

• Able to converse in well English and Bahasa Malaysia, both verbal and written and able to articulate your points clearly and positively.

• Proficiency in Mandarin would be an advantage

• Min years of experience: at least one (1) year of working experience in the related field is required for this position

• Good working attitude and willing to learn

• Excellent communication skills and customer oriented

• Strong sense of responsible and attentive to details

• Able to work independently as well as in a team

• Computer literate, knowledge of computer Microsoft application.

 

Think you’re a good fit? Please email hr@lamarsacoffee.com with a resume and a little about your interest in working at Lamarsa Coffee Machine Company.